Frequently Asked Questions


1Are other people going to be inside the room with me?
Depending on how many spots you book, it's a possibility. Unless you book the Private Room option, the other tickets will remain open for others to book and it's definitely likely people will be inside the room with you.
2What is an Escape Room?
Escape Rooms are a multiple person experience unlike anything you have done before. Each room has an assignment or goal that must be achieved in the allotted time. Join a group or bring your own and be tasked with solving an elaborate series of puzzles in an attempt to beat the clock.
3Okay, so I'm locked in. Is the door actually locked?
No. Texas law doesn't allow us to ACTUALLY lock you in the room. However, for the purpose of the game, you're expected to stay within the game zone without leaving.
4How much does it cost?

Mini Games
Our 20 minute mini games cost $10 a ticket.

1 Hour Games
At our location pricing starts at $30 a ticket and is discounted to $27 a ticket when you buy a private room escape.

Mobile Games
Our mobile Forensic Crime Scene is $30 per player and there is a 12 player minimum purchase for this game.

5When should I arrive?
You should plan on arriving between 10 to 15 minutes before your appointment. There are certain rules and instructions we need to go over beforehand to guarantee you have the best experience possible.
6I'm not very strong/smart. Will I lose?
All of the puzzles within the rooms require no prior knowledge, so your GPA won't affect your game on a strictly knowledge based level. However, a lot of the puzzles can get pretty complex, and will definitely be challenging for most people. On a physical level, none of the activities within the room involve any force or strength.
7"Unless I book a private room". So I can have the room for just myself?
Yes! If you want to enjoy our experience with just your friends that's perfectly fine. If it's during our regularly scheduled Open Booking, you must a Private Room to ensure a private experience. Once all of the spots are booked nobody else can join.
8Is this going to scare me?
No. None of our escape rooms are scary. Don't worry :).
9Do you have a party room?
No, but we are located inside Music City Mall very close to the food court with many tables and food options.
10What if I need to substitute players for any reason?
That is perfectly fine. You may change your players at any time before your experience begins. You do not need to give us the new names, we can take them when you arrive.
11Can my kids go in without me?
No. All minors must be accompanied by at least one adult. There is a age minimum of 11 and older, unless you book a private room then you can bring any age children you would like. The rooms are family friendly, we only limit the age when you could be in a room with people you do not know because it is the largest bit of feedback that we get as escape rooms. We do not recommend for toddlers, although we have had several in with their families without issue. The hour tends to go by very fast for everyone accept toddlers, it tends to go by slowly for them. Every child is different, so we leave it up to the parents to decide in their private room experience. The doors are not locked and you may leave at anytime for any reason and are allowed to re-enter, although we do not stop the timer.
12How do I apply for a job with 1 Hour to Escape?